Free shipping on orders $49+
Free shipping on orders $49+
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FAQs

What currency are the prices I see on the website? 

All prices are listed in Australian dollars (AUD)

I just placed an order, when will it ship? 

We try our best to ship items as fast as possible. Please allow 24 hours for your order to ship out. Average shipping times are 7 to 14 business days. However, it could be less. Tracking numbers will be updated 1-3 days after your order has been SHIPPED. If you have not received a tracking number after this time, please email us at admin@twinningzone.com.au. All products are shipped from within Australia. 

I am not in love with my order, can it be returned? What if there is an issue? 

We offer a 100% money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us, in unused condition and in the original packaging, for a full refund. Once we receive the item, we will inspected it. If the refund is approved, the full amount of the original purchase will be refunded. Please include a name and order number on the return parcel.

Can I cancel my order?

you are able to cancel your order. You must cancel your order before it ships. If the order is already sent, please use our easy return system to get a full refund.

I have entered an incorrect address. What do I do now? 

If you have miss spelled or auto filled in an incorrect address, email us at admin@twinningzone.com.au and confirm the correct address. Please ensure that your order number is stated in the email. Please email us within 24 hours as we can no longer issue a refund once the order has been shipped.

I have a question that wasn't answered, can you please help? 

Absolutely! We are here to help you! Please send us an email at admin@twinningzone.com.au and we will be happy to assist you in any way we can.

Can I mix and match? 

You certainly can! It's for this purpose that we sell our matching family outfit pieces separately. The only exception to this is our mystery bags. However, if you would like a mix and match mystery bag, please state your preferences in the comments when placing your order.

 What fabric is used? 

All of our matching family outfits with funky prints, are made from a polyester elastane blend. This is because it's the ideal fabric for Keeping prints looking vibrant for as long as possible. It also has great moisture wicking properties, keeping you and your family dry and comfortable during our warm Australian summers.

Why not cotton?

While cotton is a great fabric for many other garments, it doesn't hold colour for many washes and can begin fading quite quickly. It also absorbs and displays moisture.